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What Your cgt99 Account Data Covers

Here is the plain version of how we handle your account data — what we collect when you cash in with bKash, Nagad or Rocket, why we keep it, and how you get it corrected.

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The Records Behind Your Account

cgt99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Every cgt99 account runs on a small set of records, and it helps to know exactly what they are. At sign-up we hold your name, mobile number and a hashed password — we never store your password in readable form. When you cash in through bKash,

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Nagad, Rocket, Upay or a bank transfer, we keep the transaction reference, the amount and the sending wallet number so a disputed transfer can be traced and settled. Before a withdrawal leaves, our team matches the name on your mobile wallet against the name on your
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profile. If the two do not line up, the payout is held until you confirm the details in chat or by email. Session data is the other half. We log the device, the login time and its approximate location, so an unfamiliar sign-in on a new
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phone can be flagged and you can be asked to confirm it. Cookies keep you signed in and remember your language and currency choices. Clear them from your browser and you will need to sign in again. What applies to you depends on your local law
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and eligible regions, and where local rules set a different retention period, those rules take priority over our default. We do not sell account data. We share only what a payment partner or a lawful request actually needs.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

SECURITY IN PRACTICE

Habits That Keep Records Safe

Security here comes from a few plain habits rather than one dramatic feature. Signing in on a new phone sends a one-time code to your registered mobile number, and that sign-in is logged against your profile so you can spot anything unfamiliar in your account history. Your password is stored as a hash, never as text. Cookies do the housekeeping — keeping you signed in, holding your currency and language choice — and you can clear them whenever you like. If you want records corrected or removed, say so by email and we will confirm what was done and what local law requires us to keep.

What we keep

Your name, mobile number, wallet references and the slips from cricket markets and slot play sit in one account record. We hold it to settle payments, answer disputes and meet local record-keeping rules.

Cookies we set

One cookie keeps you signed in, another holds your language and currency choice. Clear your browser and both go with it; you simply sign in again on your next visit with a fresh code.

Account security

A one-time code goes to your registered mobile number at sign-in on a new device. Change your password from your profile any time — every change is logged with a timestamp you can check.

Retention and changes

We keep transaction records for as long as local law requires and drop marketing preferences as soon as you ask. To correct or remove anything else, email us from your registered address.

REACHING OUR TEAM

Where to Send a Data Request

Send a data request to the email address registered on your account and it lands with the team that handles profile records, not a general inbox. Live chat in the lobby works better for quick things — a wrong wallet number, a login you do not recognise — because the agent can see your open session while you talk. Either way, give us the mobile number you registered with, the wallet you used and what you want changed. We work through requests in the order they arrive.

Team online

Email the data team

Write from the address on your profile so we can match the request to your account. Attach nothing sensitive at first — we will ask for the one document we actually need.

Live chat in the lobby

Quick fixes run through chat: a wallet number typed wrong, a sign-in you do not recognise, a name to correct before a payout. The agent sees your open session as you talk.

What to include

Your registered mobile number, the wallet you used (bKash, Nagad or Rocket) and the exact change you want. That usually cuts the back-and-forth down to a single reply.

Data Questions We Answer Often

Data questions come up often, so we keep the answers short and specific. If yours is about a particular wallet transfer, a closed account or a sign-in you did not make, the set below usually covers it. Anything not listed goes to the same email address our support team watches, and we reply to the address on your profile rather than in a public thread.

Your name, mobile number and password, plus the wallet number you cash in with. Later we add transaction references, device and sign-in logs, and the slips from your play.

Email us from the address on your profile and we will send a file with your profile, wallet transactions and sign-in history. We confirm identity first with a code to your registered mobile.

Most of it, yes. Profile and marketing records go, but transaction and payout records stay for the period local law sets, and where local rules differ those rules win.

Yes, through live chat or email. Name changes need a matching document, and a new mobile number is confirmed with a code before it replaces the old one on your profile.

Only what a transfer needs to clear — the wallet number, the amount and the reference. Payment partners do not get your password, your game history or your contacts from us.

A session cookie is what keeps you signed in when you move between the lobby and your wallet page. Clear cookies and you will be asked for a new code at your next sign-in.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Gamescgt99 Casino InfoCgt99 Glossary

What Your cgt99 Account Data Covers

Habits That Keep Records Safe

Where to Send a Data Request

Email the data team

Live chat in the lobby

What to include

Data Questions We Answer Often

01 What does cgt99 collect when I open an account?

02 How do I get a copy of my account data?

03 Do you delete everything if I close my account?

04 Can I change my mobile number or name on file?

05 Do you pass my details to bKash, Nagad or Rocket?

06 How do cookies affect my sign-in on mobile?

Privacy Policy

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