Reference

Legal Terms for Your cgt99 Account

Everything that governs your cgt99 account sits on this page — the terms you accept when you open it, how we handle your details, and where to send a question when something is unclear.

Terms you accept at sign-upWallet and account recordsPolicy questions answeredRegion rules apply
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cgt99 Legal Terms for Your cgt99 Account
HOW WE HANDLE IT

Data, Cookies and Account Security

Policy only means something if the operational side backs it up. Sign-in on cgt99 runs through a one-time code sent to your registered number, so a password alone does not open the wallet. Sessions time out on shared phones, which matters in a country where the same handset often passes between family members.

One-time code sign-in

Every sign-in needs a code sent to your registered mobile number. A password on its own will not open the account wallet, which limits the damage if a handset is borrowed or lost.

What we keep

We hold your account details, wallet entries and support messages so transactions can be traced and disputes settled. Records are kept for the period the applicable rules require, then removed.

Cookies on this site

Cookies keep you signed in and remember your language and payment preferences between visits. Clearing them in your browser logs you out; changing your mind later is a browser setting on your device.

Requesting a change

Ask through the support desk to see, correct or remove the details we hold, or to close the account. We confirm in writing and tell you what we must retain under the rules that apply to us.

POLICY CONTACT

Reaching Us About Legal Matters

Legal questions deserve a paper trail, so we route them through the same support desk you already use for wallet help. Send a message from the support area inside your account and it arrives tagged to your account number — no need to explain who you are. Include the transaction reference if your question is about a bKash, Nagad or Rocket entry. If it concerns the terms themselves, quote the section heading so we reply to the right clause.

In-account support desk Sign in, open the support area and send your question while logged in. It carries your account number automatically, so we can pull up your wallet history and answer against the actual record.
Wallet reference first For a payment query, paste the bKash, Nagad or Rocket transaction ID into your message. That single string lets us trace the entry on our side without asking you for three rounds of follow-up.
Terms dispute route If you disagree with a clause or how it was applied to your account, say so in writing through the same desk and ask for it to be escalated. We reply in writing so you keep the exchange.

Legal Questions We Get Asked

A few of these come up again and again, so we answer them here in plain words rather than send you hunting through clauses.

Adults who may lawfully take part in real-money gaming where they live. We do not open accounts for anyone below that age, and access depends on your local law and eligible regions.

The account terms, the payment rules covering bKash, Nagad, Rocket and Upay, and the privacy terms on how we store your details. All are referenced from this page.

Yes. Message the support desk from inside your account and ask for a copy. We confirm in writing and explain anything we must keep for record-keeping under applicable rules.

Tell us and we will review your account status. If the rules in your region no longer allow access, we will close the account and explain how any balance is handled.

Only where we must to process a payment, settle a dispute or meet a legal obligation. We do not pass your bKash, Nagad or Rocket details to advertisers or unrelated third parties.

Send a written request through the support desk. We confirm it, settle any open wallet position, then close the account and tell you what records we retain and for how long.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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